Help

How can we help?

Guides for the questions we hear most. If yours isn’t here, message us from the app.

Help

How can we help?

Guides for the questions we hear most. If yours isn’t here, message us from the app.

Help

How can we help?

Guides for the questions we hear most. If yours isn’t here, message us from the app.

Getting started

How do I open an account?

What do I need to open an account?

How long does it take?

Is Base really free?

Cards

How do I control my card?

How do I freeze my card?

What is a single-use number?

Can I set limits on my card?

Exchange

Which rate do I get?

When do I get the mid-market rate?

Is there a fee for paying abroad?

Which currencies can I hold?

Savings

How do pots earn interest?

How is interest calculated?

When is interest paid?

How many pots can I have?

Crypto

How does crypto work?

Which coins can I buy?

What does it cost?

Can I move my coins to my own wallet?

Security

How is my money protected?

Where is my money held?

How is crypto held?

What do I need to log in?

Still have a question?

Message us from the app.

Still have a question?

Message us from the app.

Still have a question?

Message us from the app.

LEEWAY

A private account for fiat and crypto. Built in Lisbon and Berlin.

All systems normal

Leeway Financial Services is a fictitious bank, an electronic money institution (licence no. 74). Eligible deposits are protected up to €100,000 by the deposit insurance scheme. Crypto-assets are provided by Leeway Digital Assets, registered under MiCA, and are not protected by any deposit scheme.

© 2026 Leeway

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