Terms of use
About these terms
These terms explain how your Leeway account, card and app work, and what you and we each agree to. They apply from the day you open your account. Read them together with the privacy notice below.
Opening an account
To open an account you need a passport or ID card and a phone. We check your identity before your account opens. Each person can hold one account.
Using your account and card
Keep your phone and your login safe, and don’t let anyone else use them. Every login needs your device and your face. If your card is lost or stolen, freeze it from the lock screen straight away, then tell us through the app or the Help page.
Fees and exchange
Our plans and their prices are listed on the Pricing page. You exchange at the mid-market rate on weekdays and at 0.35% on weekends, with no markup hidden in the rate. There’s no fee on card payments abroad.
Paid plans are billed monthly and can be changed or cancelled in the app at any time. Cancelling returns you to Base.
Crypto-assets
You can buy BTC, ETH, SOL and USDC from your main balance for a flat 0.99%. The value of crypto-assets can fall as well as rise, and you may get back less than you put in. Crypto-assets are not protected by any deposit scheme.
Closing your account
You can close your account at any time from the app.
Changes to these terms
If we change these terms, we’ll tell you in the app before the changes take effect.
Privacy notice
What we collect
Identity documents, such as your passport or ID card
Contact details
Information about the device you use
Your transactions
Why we use it
To open and run your account
To prevent fraud
To meet our legal obligations
How long we keep it
We keep your information for as long as we need it to run your account, and for as long as the law requires after that.
Who we share it with
We share your information only where it’s needed to provide your account, with:
The banks that hold your deposits
Card and payment processing services
Our regulated crypto custodian
Identity-verification services
Your rights
You can ask to see, correct or delete your information, object to how we use it, or take a copy with you. To do so, contact us through the app or the Help page. You can also complain to your local data protection authority.
Cookies
Essential cookies keep this site working. They can’t be switched off.
Analytics cookies help us understand how the site is used. We only set them with your consent.
You can change your choice at any time, and you can block or delete cookies in your browser’s settings.
Complaints
What happens next
We acknowledge your complaint and reply in writing.
If you’re not satisfied
If you’re not satisfied with our answer, you can refer your complaint to the relevant ombudsman or supervisory authority.
Regulatory information
Leeway Financial Services is authorised as an electronic money institution (licence no. 74). Eligible deposits are protected up to €100,000 by the national deposit guarantee scheme. Crypto-assets are provided by Leeway Digital Assets, registered under MiCA, and are not protected by any deposit scheme.